Effective Date: 12 November 2024

Welcome to African Essentials! By accessing our website and purchasing from us, you agree to the following Terms of Service. Please read these terms carefully, as they outline the conditions under which African Essentials operates.

1. Overview

African Essentials is an e-commerce store based in South Africa, providing African food and ingredients. Our website and services are intended for users who agree to comply with these Terms of Service.

2. Contact Information

For any inquiries regarding our Terms of Service, orders, or other services, you may reach us at +27 672 002 603 or info@africanessentials.shop.

3. Orders and Payments

By placing an order with African Essentials, you agree to:

• Provide accurate and complete information for the order, including name, address, email, and phone number.
• Ensure payment is complete and valid for the successful processing of your order.

We reserve the right to decline or cancel any order if necessary, such as in cases of incorrect pricing or limited availability of stock. Should an order be cancelled, any payments made will be refunded as per our Refund Policy (see Section 7).

4. Use of Personal Information

African Essentials collects minimal personal data necessary to fulfill your orders. For details on how we handle and protect your information, please refer to our Privacy Policy.

5. Data Security

African Essentials implements encryption and restricted access protocols to protect the information you provide during your purchase. For more information on data protection, please review our Privacy Policy.

6. Cookies and Website Experience

We use cookies and similar tracking technologies on our website to enhance your browsing experience. By using our website, you agree to the use of these cookies to improve website performance and user experience.

7. Refund and Return Policy

• Returns: Due to the nature of our products, all sales are final. However, if you receive a damaged or incorrect product, please contact us within 7 days of receiving your order via email or phone to arrange a replacement or solution.
• Refunds: Refunds are only issued for cancelled orders or cases where a replacement is not feasible.

8. Liability and Disclaimers

African Essentials is committed to providing high-quality products. However:

• We are not liable for any product misuse or for adverse reactions due to allergies or dietary sensitivities. It is the customer’s responsibility to review ingredients and consult with a healthcare provider as needed.
• We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

9. Compliance with South African Laws

African Essentials operates in accordance with South African regulations, including the Protection of Personal Information Act (POPIA). By using our services, you agree to comply with South African law as it applies to e-commerce transactions.

10. Changes to These Terms

We may update these Terms of Service periodically. Any changes will be posted on this page, and continued use of our services after such changes indicates your acceptance of the revised terms. Please review these terms periodically for any updates.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of South Africa.

12. Contact Us

For further questions or assistance regarding these Terms of Service, please contact African Essentials at +27 672 002 603 or info@africanessentials.shop.

Thank you for shopping with African Essentials. We’re committed to providing you with a great experience and the authentic taste of African cuisine!