Effective Date: 12 November 2024

At African Essentials, we strive to ensure that you are satisfied with your purchase. If, for any reason, you are not completely happy with your order, you may request a return as per the guidelines below.

1. Return Eligibility

To be eligible for a return:

• Time Frame: All returns must be requested within three (3) days of the purchase date.
• Condition: Items must be in new, unused condition, with all original tags and labels attached.

2. Non-Returnable Items

Please note that the following items are not eligible for return or exchange due to health and safety regulations:

• Meat
• Fresh Fish
• Fresh Food and Vegetables

These items are final sale and cannot be returned or refunded.

3. Return Process

To initiate a return:

1. Contact Us: Call us at +27 672 002 603 to discuss your return request and to let us know the reason for the return.
2. Return Arrangements: Upon receiving your request, we will guide you on the next steps and any necessary arrangements for the return.
3. Shipping Costs: You will be responsible for all return shipping charges, if applicable. Shipping fees are non-refundable unless the item was received damaged or incorrect.

4. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

• Please contact us within three (3) days of the purchase date to report the issue.
• We may request photos of the damaged or incorrect item(s) to facilitate a quicker resolution.
• In cases where the item was damaged or incorrect upon receipt, we will cover the return shipping costs and offer a replacement or refund as needed.

5. Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your return. If the return is approved:

• A refund will be processed back to your original payment method within a reasonable time frame, depending on your financial institution’s policies.
• Please note that initial shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged item).

6. Contact Information

If you have any questions regarding our Return Policy or need assistance with a return, please reach out to us at +27 672 002 603.

Thank you for choosing African Essentials. We value your satisfaction and are here to help ensure you have a great experience shopping with us.